Cookies and similar technologies

This policy explains our approach to cookies and similar technologies when you use the Thorough Homecare Services website. Our Privacy Policy explains how we handle personal information more broadly, including care enquiries, professional referrals and care records.

The website is operated by Thorough Recruitment Limited trading as Thorough Homecare Services – East Riding of Yorkshire. Our homecare service supports adults aged 18 and over.

Cookies are small files stored on your device when you visit a website. Similar technologies include local browser storage, tracking pixels and tags. They may support website functions, remember choices or collect information about use. This policy refers to these technologies collectively as cookies.

Session cookies generally last until the browsing session ends. Persistent cookies remain until their expiry date or until deleted. First party cookies are set by the website you visit; third party cookies are associated with another organisation.

These explanations do not mean that every category is installed on our website. The specific technologies in use depend on the live website configuration.

Our policy is to obtain your permission before using optional cookies. Where optional cookies are offered, the choices should allow you to accept them, reject them or choose by purpose. Optional choices must not be preselected. We do not treat continued browsing as agreement.

Refusing optional cookies must not prevent you from seeking care information, making an enquiry or requesting a professional referral. If an optional feature cannot work without a third party technology, contact us for another way to access the information or complete the task.

Consent for optional cookies is separate from permission to contact you about an enquiry and from any agreement to receive care. We do not make marketing or analytics consent a condition of care.

Where the website provides optional cookie controls, use those controls to review your choice or withdraw consent. Withdrawal should be as easy as giving consent. It stops future optional storage and access controlled by us; it does not undo earlier lawful processing. Contact us if you cannot find or use the controls.

You can also review, block or delete cookies through your browser settings. Instructions depend on your browser and device. Deleting browser data may remove saved preferences. Blocking all cookies may affect necessary features or require you to make your choices again. Browser controls do not replace our responsibility to obtain consent where required.

External links may take you to another organisation's website, where its own policies apply. Embedded content, anti-spam tools and other external services may involve cookies or similar technologies without taking you away from our website. Any such technology must be assessed for its purpose, data use and consent requirements.

Where cookie information identifies a third party provider, that provider's privacy information explains its own processing. Our Privacy Policy explains relevant personal information handling and the safeguards applicable to international transfers. We do not use cookie consent as permission to disclose care enquiry or referral details for unrelated advertising.

Information about cookies in use should identify their names or identifiers, providers, purposes, duration, data collected and the applicable consent requirement or legal exception. The technical inventory must reflect the live website, including third party services and browser storage.

You can contact the Registered Manager for information about a particular technology or for help with your cookie choices. Cookie names, expiry periods and a claim that the website uses no optional cookies are not stated here because they have not been verified.

We review this policy when website features, suppliers or cookie purposes change. Where a new purpose requires consent, we seek a fresh choice before using the technology for that purpose. The date above identifies the latest policy update.

Policy owner: Jean Dela Abortta-Kuleke, Registered Manager and Nominated Individual. Next scheduled review: 12 October 2027, or sooner following relevant changes.

For a complaint about personal information, contact us using these details. You may also approach the Information Commissioner's Office at ico.org.uk/make-a-complaint or telephone 0303 123 1113.